General Questions
Booking Process
User Account
Payment and Cancellation
What is Yuuplace?
Yuuplace is a platform where you can discover and book water sports activities, courses, and equipment rentals from various providers.
What types of activities can I book on Yuuplace?
You can book a wide range of water sports activities including surfing, SUP, kitesurfing, sailing, and more, depending on the providers in your area.
How do I find activities near me?
Yuuplace offers an interactive map where you can find providers and activities near you.
Is there a Yuuplace mobile app?
Currently, we do not offer a separate mobile app. However, our website is fully responsive and optimized for mobile devices. This means you can use all Yuuplace features conveniently through your smartphone or tablet browser. We are working on offering a dedicated mobile app in the future to further enhance your booking experience.
How do I book an activity or course?
You can book activities or courses directly through the Yuuplace platform. Simply select the desired provider, activity, date and follow the booking process.
Can I rent equipment?
Yes, many providers on Yuuplace also offer equipment rentals. You can often book this along with your activities or separately.
Are there waiting lists for fully booked courses?
Yes, courses have waiting lists. If a spot becomes available, you will be notified and have the opportunity to book.
Can I book as a guest?
Yes, you can book as a guest. This allows you to explore the platform and book activities without creating an account. However, you will miss out on some features like managing bookings and cancellations.
Can I enable or disable email notifications?
Yes, you can manage your email notification preferences in your profile settings. This allows you to enable or disable notifications based on your preferences.
Do I need an account to book?
While you can browse without an account and also book as a guest, creating one allows you to manage your bookings, view your history, and offers a more seamless booking experience.
How can I manage my bookings?
In your Yuuplace account, you can view all your current and past bookings, make changes, or cancel them.
What payment methods are accepted?
Yuuplace supports various online payment methods including credit card, PayPal, and bank transfer. Some providers may also accept other payment methods like cash.
How does the cancellation process work?
Yuuplace offers a self-service cancellation option. The exact cancellation terms may vary depending on the provider and activity.
How do I get a refund for a cancellation?
If you are eligible for a refund based on the cancellation terms, it will usually be automatically refunded to your original payment method.